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Delivery Information


FREE STANDARD SHIPPING of order over $100 (before tax) on all merchandises sold by VolcaRose. 


FREE SHIPPING of ALL ORDERS to VolcaRose Boutique and Pick them up in-store.


If the order total price less than $100 (before tax) or the shipping address is not in Ontario:

·       Flat rate of $9.9 will be applied in Ontario
·       Flat rate of $ 19.9 will be applied in province other than Ontario in Canada.
 

All merchandises sold by VolcaRose can be shipped within Canada ONLY. (Some fresh flowers except, please contact Customer Service for detail)




STANDARD SHIPPING INFORMATION

 

Due to special store and transport restricts of fresh flowers, there are some different shipping methods and times of different merchandises. Please check the following:

 

•All order placed before 2:00 P.M. (ET) will be prepared in same day, and shipped within 24 hours*. Allow about 1-3 business days for delivery, and an additional 2-5 days for delivery to remote locations. OR,

•If you choose a specified date** in main cities, the order will be shipped 48 hours in advance. For rural area, the order usually will be shipped 72 hours before your date.(Some condition may applied, contact Customer Service for detail)


* Weekday ONLY, do not include weekend and statutory holidays in Ontario.

** We will try the best to ensure the arrive date but there is no guarantee. We strongly recommend you place the order before your ideal date.



VOLCAROSE SIGNATURE SAME DAY DELIVERY


  • Shipping address in City of Toronto, Markham, Richmond Hill, Vaughan, Brampton, Mississauga, Pickering and Ajax can choose  "VolcaRose Signature Same Day Delivery"*** service. 
  • Order placed by 1:00 P.M(ET) will be delivered before 10:00 P.M. in same day; Order placed after 1:00 P.M (ET). will be delivered next day before 3:00 P.M. (Exclude weekend and statutory holidays.)
  • Extra Fee may be applied.


***VolcaRose Signature Same Day Delivery” service may not available due to weather, unusual traffic condition, holidays and some other factors. The shipping option may not appear if the service has been paused.

 

Special Notice:


Order arrival date may be delayed because of some conditions that VolcaRose cannot control. We are sorry for any inconvenience which caused by the order delay, and thank you for your understand and patient. Please check Canada Post's announcement in case of any massive delivery delay.VolcaRose Signature Same Delivery service may not be affected by any conditions of Canada Post)


We will contact you if your order has any foreseeable delay condition.



If you have any question or inquiring, please contact us at:

Phone: +1(888)356-9099

Retail Store: 16 Church Street, Toronto ON, Canada. M5E 1M1

Customer Service WeChat Account: volcarose1

Customer Service Email Address:cs@volcarose.com